Frequently Asked Questions
Product
1. What are button covers?
Button covers are decorative accessories that clip onto the buttons of your clothing, instantly transforming them into stylish accents.
2. How do I attach the button covers?
Simply snap the button covers onto your existing buttons. Our designs ensure a secure fit without damaging the buttons or fabric.
3. What materials are the button covers made from?
Our button covers are crafted from premium metals, enamels, and gemstones, designed for durability and elegance.
4. Are the button covers adjustable?
Our button covers are designed to fit standard shirt and coat buttons. If you have specific sizing needs, please feel free to contact us. There’s no minimum size requirement, but the maximum button size that can fit in our button covers is 15 mm in diameter and 3 mm in height.
5. How do I care for my button covers?
To keep your button covers looking their best, we recommend gently wiping them with a soft cloth and avoiding exposure to excessive moisture or heat. For more information please read our page about Care Tips.
Payments
1. What payment methods do you accept?
We accept a variety of payment methods: iDeal, Maestro, Apple Pay, Klarna and PayPal. More information is listed in Payments.
2. What is VAT?
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.
Both customers inside and outside the EU pay VAT on their purchases.
3. What can I do if my payment has failed?
There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing info@panachecurations.com and we will help you.
4. Where can I find my invoices?
You receive an order summary in your order confirmation email after you have placed an order. You can also find your order history in your PC account. If you wish to receive an invoice, please contact our Customer Experience team at infor@panachecurations.com so we can send it to you.
5. How long does it take to receive my refund?
Depending on your bank account account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.
Delivery & Return
1. How long does shipping take?
Orders typically ship within 1-5 business days, depending on the product availability and order volume. For more specific shipping times and additional details about our shipping options, including international shipping and tracking information, please visit our Shipping page.
2. Can I track my order?
Yes! All orders are traceable. Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment at any time. If you have any questions about tracking, feel free to reach out to us!
3. Do you offer international shipping?
Yes, we ship internationally! The delivery times vary by destination. Please check our Shipping page for more details.
4. How can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. After that, we may not be able to make adjustments due to processing.
5. What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.
6. What is your return policy?
We accept returns within 30 days of delivery, provided the items are in their original condition and packaging. To initiate a return, please read Return & Refund Policy for further detailed instructions.